Certified Revenue Cycle Representative (CRCR) Practice Exam

What functionality is expanding for patients due to advances in internet security and encryption in revenue-cycle processes?

1. Access to financial counseling services

2. Ability to schedule in-person appointments

3. Access their information and perform functions online

4. Automatic billing options

The correct answer is: Access their information and perform functions online

The correct answer emphasizes the increased capabilities patients have regarding their healthcare information and the interaction with revenue-cycle processes. Advances in internet security and encryption technology have facilitated a safer online environment, enabling patients to access their personal health information securely and perform various functions online. This expansion allows patients to view their medical records, review billing statements, check their insurance coverage, and manage payments—enhancing transparency and empowering them to take charge of their healthcare finances. The secure nature of these technologies assures patients that their sensitive information is protected, which fosters trust and encourages greater participation in their health care and associated financial decisions. While the other options may offer valuable services, they do not directly stem from advancements in online security and encryption in the same manner as online access does. Services such as financial counseling, in-person appointment scheduling, and automatic billing options may improve patient experience but do not necessarily involve the enhanced functionalities that online access to information gives in a secure way.